This Privacy Policy explains how Shopify Design Labs (“we,” “us,” or “our”) handles personal information when you visit our website, request a consultation, or work with us on Shopify design, development, marketing, and support services.
1. Information we collect
We may collect information you voluntarily provide, including your name, business name, email address, phone number, website URL, project brief, budget range, and any details you share through our contact or consultation forms.
When you browse the website, limited technical information may also be collected automatically, such as browser type, device information, approximate location, referring pages, and pages viewed.
2. How we use information
- To respond to enquiries and schedule consultations.
- To prepare proposals, project plans, estimates, and service communications.
- To deliver Shopify store design, development, optimization, marketing, and support.
- To improve website performance, content, security, and user experience.
- To meet legal, accounting, fraud-prevention, and administrative requirements.
3. Sharing and service providers
We do not sell your personal information. We may share relevant information with trusted providers that help us operate, such as hosting, analytics, email, project-management, payment, communication, and Shopify-related services. These providers may use information only to perform services for us and must protect it appropriately.
We may also disclose information when required by law, to protect our rights, or to prevent fraud, abuse, or security threats.
4. Project and client information
Information shared for a project is used to provide the agreed services. Access to store credentials, analytics, customer data, product information, and integrations is limited to people who need it for the project. Clients remain responsible for ensuring they have the right to share any customer or third-party information with us.
5. Cookies and analytics
Our website may use essential cookies or similar technologies for functionality, security, preferences, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect parts of the website.
6. Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information, or to object to certain processing. To make a request, contact us with enough detail for us to identify the relevant information. We may need to verify your identity before completing a request.
8. Children’s privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Policy updates
We may update this policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.
10. Contact us
Questions about this policy or a privacy request can be sent through our contact page.